This Privacy Policy explains how CARGO EXP INC ("CARGO EXP INC", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, request a quote, apply for a position, or communicate with us by phone, email or text message (SMS).
1. Information We Collect
We collect information you give us directly, including:
- Contact details such as your name, email address, phone number and company name.
- Shipment details such as pickup and delivery locations, cargo descriptions, dimensions, weight and dates.
- Employment information you send when applying as a driver or owner-operator.
- Your text messaging preferences and the record of your SMS consent (date, time, and the phone number you provided).
We also automatically collect basic technical data when you use our website, such as IP address, browser type, device information and pages visited. This is used for security and to keep the site working properly.
2. How We Use Your Information
- To prepare quotes and provide freight transportation services.
- To send shipment updates, dispatch information, delivery confirmations and customer support messages.
- To review employment and owner-operator applications.
- To send marketing or promotional messages, only if you have opted in to receive them.
- To meet legal, regulatory, insurance and safety obligations.
- To protect our website and business against fraud and misuse.
3. SMS / Text Messaging
If you opt in to receive text messages from CARGO EXP INC, we use your mobile number only to send the types of messages you agreed to (customer care and shipment updates, and/or marketing messages). Consent to receive text messages is never a condition of purchasing any service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent are excluded from all information-sharing categories described in this policy. This information will not be shared with, sold to, or rented to any third parties.
You can opt out at any time by replying STOP to any message. For help, reply HELP, text (773) 663-1870, call (773) 663-1870, or email [email protected]. Message frequency varies. Message and data rates may apply. See our Terms & Conditions for full SMS program terms.
4. How We Share Information
We do not sell your personal information. We may share information only in these limited cases:
- Service providers who help us run our business (for example, our phone and messaging platform, email provider, and website hosting). They may use the information only to provide services to us and are required to keep it confidential.
- Shipment partners such as shippers, receivers and brokers, only as needed to complete your shipment.
- Legal requirements, when required by law, subpoena or government request, or to protect our rights and safety.
- Business transfers, if our company is involved in a merger, acquisition or sale of assets.
None of the sharing described above includes SMS opt-in data or consent, which is never shared with third parties for any purpose other than delivering the messages you requested.
5. Data Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to people who need it.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax, insurance and regulatory requirements. Records of SMS consent and opt-out requests are kept as required by applicable law.
7. Cookies
Our website may use essential cookies needed for the site to function. We do not use cookies to sell your information. You can control cookies through your browser settings.
8. Your Choices and Rights
- You may request access to, correction of, or deletion of your personal information.
- You may opt out of text messages at any time by replying STOP.
- You may opt out of marketing emails by using the unsubscribe link or contacting us.
To make a request, email [email protected]. We will respond within a reasonable time and as required by law.
9. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of our website or services after changes means you accept the updated policy.
11. Contact Us
CARGO EXP INC
4205 KOLZE AVE APT 3A
SCHILLER PARK, IL 60176-1942
Phone: (773) 663-1870
Email: [email protected]